Refund Policy
This Refund Policy page is for merchants using instantsettlementpaymentgateway.net.
What this refund policy covers
This Refund Policy explains how instantsettlementpaymentgateway.net handles refund and settlement-exception requests for merchant flows.
Refund and settlement handling
Refunds and settlement reversals depend on the underlying payment method, bank rails, and the status of the original collection. A successful checkout does not always mean funds are immediately refundable from the nominated bank credit.
To request a review, contact us with the payment reference, amount, date, and reason. We will confirm whether the item is still eligible for reversal or needs a separate adjustment.
Important limits
Chargebacks and scheme disputes follow the rules of the payment method and acquiring path. We do not invent guaranteed refund windows on this page — confirm timing for your setup via Contact.